Whether you’re embedding an ActiveDEMAND form into a webpage or you’re using forms within ActiveDEMAND landing pages, here is a tip to create a better user experience – pre-populate select form fields with the user data.
Instead of the user being presented with a blank form, you can have the form include their name and email automatically making it easier, quicker and reducing the friction of completing the form.
|A form that is not pre-populated||A form that is pre-populated|
The following fields can be pre-populated with user data:
- First name
- Last name
- Email Address
- Phone Number
Pre-populating a form is simple. Here is how to do it:
- In ActiveDEMAND, locate form you want to pre-populate. This could be a web form on a form on a landing page.
- Enter the edit mode of the form.
- Add the default values to the respective fields
- Field: First name
- Field: Last name
- Field: Email
- Field: Phone Number
- Save the fields and then save the form.
In the event you are editing a web form and not a landing page form, you will need to re-export the web form to the web page that hosts the form.
Why doesn't my form pre-populate?
In order to pre-populate a form, the user will have to be a contact within your ActiveDEMAND account and have a web cookie enabled. If these conditions don’t exist, the form will not pre-populate. When user data is not available, the form will remain blank.
Note: ActiveDEMAND has no way to pre-populate static html forms that are embedded on a website. The only forms that ActiveDEMAND will pre-populate are those that are embedded on a WordPress website using the shortcodes or if the form is on an ActiveDEMAND landing page.