Due to an increase in regulatory enforcement world wide we are proactively taking action to prevent disruption to service for any of your numbers.  If you have purchased numbers in any of the following countries, please check the regulatory requirements for that country below and send the requirements to support@activedemand.com.


Australia (AU)

Local

Australian local numbers require an end user name and address, but no documentation is required.

Mobile

Australian mobile numbers require:

  • End user name and proof of Identity (national ID, passport, commercial registry, etc)
  • End user address and proof of address (this must match the name from the identity proof, national ID with address or utility bill)
  • Business ID Number and proof (Commercial register or equivalent)

Toll-Free

Australian toll free numbers require an end user name and address, but no documentation is required.




Austria (AT)

Local

Austrian local numbers require an end user name, address, Academic Degree, and date of birth.

You need to provide one of these legal forms of Identity Proof:

  • Official ID
  • Passport
  • Verification from banks or insurance companies of identify
  • Excerpt from company book or registration and one of the above for legal representative (legal entity)


You must use one of these legal forms of Local Address Proof:

  • Invoice of prior telephony provider (for ported numbers)
  • Utility bill
  • Tax notice
  • Rent receipt with end user name
  • Title deed

No documentation required for end user academic degree and end user date of birth.

Mobile

Austrian mobile numbers require:

For Austrian Mobile Prefix: +436

  • Proof of Identity
  • Proof of Austrian Address
  • End User Academic Degree
  • End User Date of Birth (for individual users only)


You must use one of these legal forms of Identity Proof:

  • Official ID
  • Passport
  • Verification from banks or insurance companies of identify
  • Excerpt from company book or registration and one of the above for legal representative (legal entity)


You must use one of these legal proof of Austrian address forms:

  • Invoice of prior telephony provider (for ported numbers)
  • Utility bill
  • Tax notice
  • Rent receipt
  • Title deed

No documentation required for end user academic degree and end user date of birth.


For Austrian National Prefix: +43720

  • Proof of Identity
  • Proof of Austrian Address
  • End User Academic Degree
  • End User Date of Birth (for individual users only)


You must use one of these legal forms of Identity Proof:

  • Official ID
  • Passport
  • Verification from banks or insurance companies of identify
  • Excerpt from company book or registration and one of the above for legal representative (legal entity)


You must use one of these legal proof of Austrian Address Forms:

  • Invoice of prior telephony provider (for ported numbers)
  • Utility bill
  • Tax notice
  • Rent receipt with end user name
  • Title deed


No documentation required for end user academic degree and end user date of birth.

Toll-Free

For Austrian Toll-Free Prefix: +43800

Austrian toll free numbers require: 

  • Proof of Identity
  • End User Austrian Address

You must use one of these legal forms of Identity Proof:

  • Personal ID Card
  • Austrian Visa
  • Passport
  • Excerpt from company book or registration and one of the above for legal representative (legal entity)


No documentation required for Austrian address.



Belgium (BE)

Local

Belgium local numbers require an end user name, address, billing address, end user local service address and method of payment. 

No documentation is required.

Mobile

Belgium mobile numbers require:

For Belgium Mobile Prefix: +3246

Belgium mobile numbers require an end user name, billing address and service address but no documentation is required.

For Belgium National Prefix: +3278

Belgium mobile numbers require an end user name, billing address, and end user Belgium service address. No documentation is required.

Toll-Free

For Belgium Toll-Free Prefix: +32800

Belgium toll free numbers require an end user name, billing address, end user Belgium service address, and method of payment. No documentation is required.



Brazil (BR)

Local

Brazilian local numbers require an end user name and Brazilian address.

You must use one of these legal forms of Identity Proof:

  • Personal ID Card
  • Visa
  • Passport
  • Excerpt from the commercial register


You must use one of these legal proof of Brazilian Address Forms:

  • ID Card containing Brazilian address
  • Excerpt from the commercial register containing Brazilian address
  • Recent utility bill with Brazilian address
  • Recent invoice of prior telephony provider

Mobile

For Brazilian Mobile Prefixes: +55679, +55479, +55349, +55249, +55619, +55219, +55199, +55229, +55319, +55439, +55119, +5512, +55329, +55819

Brazilian mobile numbers require end user name and Brazilian address.


You must use one of these legal forms of Identity Proof:

  • Personal ID Card
  • Visa
  • Passport
  • Excerpt from the commercial register containing Brazilian address


You must use one of these legal proof of Brazilian Address Forms:

  • ID Card containing Brazilian address
  • Excerpt from the commercial register


For Brazilian National

Brazilian National mobile numbers require end user name and Brazilian address.


You must use one of these legal forms of Identity Proof:

  • Personal ID Card
  • Visa
  • Passport
  • Excerpt from the commercial register


You must use one of these legal proof of Brazilian Address Forms:

  • ID Card containing Brazilian address
  • Excerpt from the commercial register containing Brazilian address
  • Recent utility bill with Brazilian address
  • Recent invoice of prior telephony provider

Toll-Free

Brazilian toll free numbers require an end user name and Brazilian address.

You must use one of these legal forms of Identity Proof:

  • Personal ID Card
  • Visa
  • Passport
  • Excerpt from the commercial register


You must use one of these legal proof of Brazilian Address Forms:

  • ID Card containing Brazilian address
  • Excerpt from the commercial register containing Brazilian address
  • Recent utility bill with Brazilian address
  • Recent invoice of prior telephony provider



Denmark (DK)

Local

Danish local numbers require an end user name, passport number (for individuals), end user local address, and business registration number (for legal entity).


No documentation is required for end user name and business registration number.

You will need to provide a copy of your passport and one of these forms as a proff of end user local address (anywhere within the country):

  • Invoice of prior telephony provider (for ported numbers)
  • Utility bill
  • Tax notice
  • Rent receipt
  • Title deed
  • Personal ID showing matching address

Mobile

Danish mobile numbers require an end user name and Danish address, but no documentation is required.

Toll-Free

Danish toll free numbers require an end user name and Danish address, but no documentation is required.





Finland (FI)

Local

Finnish local numbers require an end user name and local address, but no documentation is required.

"Local address” must be within the locality or region covered by the phone number’s prefix.

Mobile

Finnish mobile numbers require an end user name and local address, but no documentation is required.

Toll-Free

Finnish toll free numbers require an end user name and local address, but no documentation is required.





France (FR)

Local

French local numbers require an end user name and local address, and proof of identity. It must be one of these legal forms of proof:


You must use one of these legal forms of Identity Proof:

  • Passport
  • Residence Permit
  • ID Card
  • Excerpt from the commercial register (Extrait K-bis) reflecting the name of the legal representative authorized to act on the business’ behalf and legal representative’s passport, Residence Permit, or ID (both are required for businesses/legal entities).


You must use one of these legal proof of French:


  • Invoice of prior telephony provider (for ported numbers)
  • Utility bill
  • Tax notice
  • Rent receipt
  • Title deed


Mobile


France Mobile Prefixes: +337, +336 France National Prefix: +339

 

French mobile numbers require an end user name and local address, and the documentation stated above


French mobile numbers require end user name and French address.


You must use one of these legal forms of Identity Proof:

  • Passport
  • Residence Permit
  • ID Card
  • Excerpt from the commercial register (Extrait K-bis) reflecting the name of the legal representative authorized to act on the business’ behalf and legal representative’s passport, Residence Permit, or ID (both are required for businesses/legal entities).


You must use one of these legal proof of French address:


  • Invoice of prior telephony provider (for ported numbers)
  • Utility bill
  • Tax notice
  • Rent receipt
  • Title deed


Toll-Free


France Toll-Free Prefix: +33805 


You must use one of these legal forms of Identity Proof:

  • Passport
  • Residence Permit
  • ID Card
  • Excerpt from the commercial register (Extrait K-bis) reflecting the name of the legal representative authorized to act on the business’ behalf and legal representative’s passport, Residence Permit, or ID (both are required for businesses/legal entities).


You must use one of these legal proof of French address:


  • Invoice of prior telephony provider (for ported numbers)
  • Utility bill
  • Tax notice
  • Rent receipt
  • Title deed




Germany (DE)

Local

German local numbers require an end user name and local address, and proof of identity. It must be one of these legal forms of proof:


You must use one of these legal forms of Identity Proof:

  • Personal ID Card
  • German Visa
  • Passport
  • Excerpt from the commercial register (Handelsregisterauszug).


You must use one of these legal proof of German address:


  • Invoice of prior telephony provider (for ported numbers)
  • Excerpt from the commercial register (Handelsregisterauszug)
  • Trade license (Gewerbeanmeldung)
  • Personal ID Card (with address shown)


Mobile


 Germany Mobile Prefix: +49157


German mobile numbers require an end user name and proof of identity only. It must be one of these legal forms of proof:


You must use one of these legal forms of Identity Proof:

  • Personal ID Card
  • German Visa
  • Passport
  • Excerpt from the commercial register (Handelsregisterauszug).


National


Germany National Prefix: +4932 


German national numbers require an end user name and local address, and proof of identity. It must be one of these legal forms of proof:


You must use one of these legal forms of Identity Proof:

  • Personal ID Card
  • German Visa
  • Passport
  • Excerpt from the commercial register (Handelsregisterauszug).


You must use one of these legal proof of German address:


  • Invoice of prior telephony provider (for ported numbers)
  • Excerpt from the commercial register (Handelsregisterauszug)
  • Trade license (Gewerbeanmeldung)
  • Personal ID Card (with address shown)




Ireland (IE)

Local

Irish local numbers require an end user name and Irish address. No documentation required; however, common practice is to collect proof of identity for abuse protection.

Mobile

Ireland Mobile Prefix: +35386 and +35376


Irish mobile numbers require:

  • End user name and proof of Identity (national ID, passport, residence card, etc)
  • End user Irish address and proof of address (this must match the name from the national ID, utility bill or business registry showing address in Ireland).




Netherlands (NL)

Local

Dutch local numbers require an end user name and local address, but no documentation is required.

Mobile

Dutch mobile numbers require an end user name and local address, but no documentation is required.

Toll-Free

Dutch toll free numbers require an end user name and local address, but no documentation is required.




South Africa (ZA)

Local

South African local numbers require an end user name and proof of identity, and user local address and proof of address.

In case of legal entity: legal representative name and proof of identity, legal representative address (no documentation required), identity document number and nationality (individual or legal representative of legal entity), business registration number.


You must use one of these legal forms of Identity Proof:

  • Certified identification document; must include photo, full name, and identity number (individual)
  • Certified photocopy of business letterhead or other similar document; must contain the Business Registration Number so the business registration can be verified in reference to this document (legal entity)


Legal representative proof of identity:

  • Certified identification document; must include photo, full name, and identity number


You must use one of these legal forms of local address proof:

  • Bank statement
  • Municipal rates or tax invoice
  • Recent telephone account statement
  • Retailer account or current television license
  • New motor vehicle license

Identity Document Number and Nationality proof:

  • Certified identification document; must include photo, full name, and identity number

You must use this legal form of business registration number:

  • Certified photocopy of business letterhead or other similar document; must contain Business Registration Number so the business registration can be verified in reference to this document

Mobile

South African mobile numbers require an end user name, South African address and proof of identity number and nationality.

In case of legal entity: legal representative name and proof of identity and nationality, legal representative address (no documentation required), business registration number.

You must use one of these legal forms of Identity Proof:

  • Green bar-coded identity document
  • Temporary identity document
  • Passport
  • Travel document


Legal representative proof of identity:

  • Certified photocopy of business letterhead or other similar document; must contain the Business Registration Number so the business registration can be verified in reference to this document


You must use one of these legal forms of local address proof:

  • Bank statement
  • Municipal rates or tax invoice
  • Recent telephone account statement
  • Retailer account or current television license
  • New motor vehicle license

Identity Document Number and Nationality proof:

  • Green bar-coded identity document
  • Temporary Identity document
  • Passport
  • Travel document

You must use this legal form of business registration number:

  • Certified photocopy of business letterhead or other similar document; must contain the Business Registration Number so the business registration can be verified in reference to this document (legal entity)



Switzerland (CH)

Local

For individuals Swiss local numbers require an end user name and proof of identity, end user local address (no documentation is required), end user date of birth, type, number, and issuing country of official ID, nationality, profession (no documentation required).

For legal entities Swiss local numbers require an end user name and proof of identity, end user local address (no documantation required), registered office address proof, Unternehmens-Identifikatio nsnumber (UID) for Swiss entities (no documantation required).


You must provide one of these legal forms of identity proof:

  • Personal ID card
  • Swiss Visa
  • Passport
  • Swiss Resident’s Permit
  • Excerpt from commercial or official business register


You must provide one of these forms of date of birth proof:

  • Personal ID Card (with date of birth shown)
  • Passport


You must provide one of these forms of type, number, and issuing country of official ID proof:

  • Personal ID card
  • Swiss Visa
  • Passport
  • Swiss Resident’s Permit

You must provide this proof of registered office address:

  • Excerpt from commercial or official business register

Mobile

Swiss mobile numbers require:

  • End user name and proof of Identity (personal ID card, Swiss Visa, passport, Swiss Resident’s Permit or Excerpt from commercial or official business register).
  • End user address (no documentation required)
  • End user date of birth and proof (personal ID card with date of birth shown or passport)
  • Type, number, and issuing country of official ID and proof (personal ID card, Swiss Visa, passport, Swiss Resident’s Permit)
  • Nationality of individual (no documentation required)
  • Profession of individual (no documentation required)
  • If legal enity, registered office address and proof (Excerpt from commercial or official business register)
  • If legal entity, Unternehmens-Identifikatio nsnumber (UID) for Swiss entities



United Kingdom (UK)

Local

UK local numbers require end user UK Address for emergency carriage purposes, but no documentation is required.

Mobile

UK mobile numbers require end user UK Address for emergency carriage purposes, but no documentation is required.

Toll-Free

UK toll-free numbers require end user UK Address for emergency carriage purposes, but no documentation is required.