The Chrome Extension/Outlook plugin use the Employee API key, not the Application API key. You must have a login to ActiveDEMAND in order to use the Chrome Extension/Outlook plugin. If you do not have a login, contact your account administrator or feel free to sign up for a trial of ActiveDEMAND here

Free Trial

Once you have a login to ActiveDEMAND, follow Step By Step Instructions to get your api key to unlock the fun of the chrome extensions.